The HOUSE Media Group
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Privacy Policy

Return & Refund Policy

Thanks for shopping at The HOUSE Marketplace.

If you are not entirely satisfied with your purchase, we're here to help.
RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canโ€™t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at letstalks@thehousemediagroup.com and send your item(s) to: 14 Connie Crescent, Unit 8, Concord, ON, L4K 2W8, Canada.

Shipping

To return your product, you should ship your item(s) to: 14 Connie Crescent, Unit 8, Concord, ON, L4K 2W8, Canada.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item(s) to reach you, may vary.

Contact Us

If you have any questions on how to return your item to us, contact us.

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